Work

Curated case studies

Fintech, identity, developer tools and retail. Work spanning hands-on design, design systems, design direction across teams and 0-to-1 products.

Okta's My Apps dashboard on desktop and mobile

Okta

Rebuilding IAM for enterprise admins

Admin task time down 32% across the four highest-volume flows

  • Identity & Security
  • Product Strategy
  • Design Systems
Redesigned PayPal Data and privacy screens

PayPal

Privacy settings people can read

Privacy support calls down 60%

  • Fintech
  • Privacy & Data
  • Information Architecture
Scan & Go screens: scanning, cart and self-checkout

Walmart Labs

Scan & Go, in-store

Basket size up 25% in the first pilot

  • Retail
  • 0→1
  • Research
Chase Pay linking screen inside Walmart Pay

Walmart Labs

Chase Pay inside Walmart Pay

Shipped on iOS Feb 2020 and Android Jun 2020

  • Fintech
  • Growth
  • Research
Auth0 onboarding screens: Applications, Organizations and Single Sign On Integrations

Okta

Designing the future of Okta's Integration Platform

Submission cycle time down 48%, on one framework instead of four

  • Developer Tools
  • Platform
  • Design Systems
PayPal Debit Card screens in the PayPal app

PayPal

A debit card people finish signing up for

Applications 20% faster, same-day activation up 18%

  • Fintech
  • Growth
  • Product Strategy
PayPal ID verification screens: Verify your ID easily in just 2 steps, and Scan your photo ID

PayPal

An ID check people get through the first time

90% captured their face on the first try, in pre-launch testing

  • Fintech
  • Identity & Security
  • Research
The rebuilt PayPal ad consent screens: Data & Privacy, the ask, and Online ad preferences

PayPal

Privacy-first ad personalization

41% opted in once PayPal asked first

  • Fintech
  • Ads & Personalization
  • Privacy & Data

Archive

Experience

  • Okta / Staff Product Designer2024–nowIdentity and access management for the admins who decide who gets in: entitlements, access reviews and policy, plus the integration flows developers build on. I lead a team of six. okta.com
  • PayPal / Lead UX Designer2021–2024Three years on privacy and trust across PayPal, Venmo and Honey: the privacy center, ads consent, ID verification and the Debit Card. I joined as a product designer and left leading UX for Global Data & Privacy. Data & Privacy
  • Walmart Labs / User Experience Designer2019–2021Two years on tools for merchants, suppliers and Walmart’s own people, plus Walmart Pay with Chase Pay and Scan & Go. I led interaction design on the design system. Scan & Go
  • Deloitte Digital / User Experience Designer2017–2019Client work from Bengaluru in finance, healthcare and the public sector, among it Mint’s credit score, personal loans for RatanIndia and quick loans for Dialog in Sri Lanka. deloittedigital.com
  • Zomato / User Interface Designer2015–2016A year on product, web, branding and marketing design across Zomato’s consumer products. zomato.com